Privacy policy

Last Updated: 7 April, 2026


Privacy Policy

Karsten Nursery operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our Services are powered by Shopify, which helps us deliver and manage these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and sharing of personal information.

By accessing or using the Services, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to data that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on your interaction with the Services and applicable law, we may collect:

  • Contact information: Name, address, billing/shipping address, phone number, email.
  • Financial information: Credit/debit card numbers, payment account details, transaction information, payment confirmations.
  • Account information: Username, password, security questions, preferences, settings.
  • Transaction information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, including purchase history.
  • Communications: Messages you send to us, such as customer support inquiries.
  • Device information: IP address, browser type, device, and network connection details.
  • Usage information: How you interact with the Services, including navigation and engagement patterns.

Sources of Personal Information

We collect personal information from:

  1. Directly from you – When you create an account, use the Services, or communicate with us.
  2. Automatically – Through cookies, device signals, and other tracking technologies.
  3. Third-party service providers – Who process information on our behalf.
  4. Partners and other third parties – As permitted by law.

How We Use Your Personal Information

We use your information for purposes such as:

  • Providing and improving Services: Process orders, manage accounts, arrange shipping, handle returns, tailor recommendations, and enhance your shopping experience.
  • Marketing and advertising: Send promotional communications and show personalized ads based on your activity.
  • Security and fraud prevention: Protect accounts, payments, and our Services, and detect fraudulent activity.
  • Customer support: Respond to inquiries and maintain our relationship with you.
  • Legal compliance: Meet legal obligations, respond to law enforcement requests, and enforce our terms and policies.

Sharing Personal Information

We may share personal information with:

  • Service providers – Including Shopify, vendors, payment processors, cloud storage, and fulfillment services.
  • Marketing partners – To deliver targeted advertisements and promotional offers. You may opt out of these at any time.
  • Affiliates – Within our corporate group.
  • Legal and business transfers – Including mergers, acquisitions, or legal obligations.

Relationship with Shopify

Our Services are hosted on Shopify. Shopify may collect and process your personal information to provide and improve our Services, including using enhanced features that combine data from multiple merchants. For more details, see the Shopify Privacy Policy and ou can visit the Shopify Consumer Privacy Policy.

Third-Party Websites

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Any personal information you provide to third-party sites is governed by their policies.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

Security and Retention

While we take reasonable measures to protect your data, no system is perfectly secure. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Accessing or correcting your personal information
  • Deleting your personal information
  • Receiving your data in a portable format
  • Opting out of targeted advertising or the sale/sharing of your information. You can exercise your rights to opt-out of those uses here
  • Managing email preferences

You can exercise these rights via the Services or by contacting us. Verification may be required. Global Privacy Control signals are recognized where applicable. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

Complaints

If you have concerns about our data practices, contact us. You may also file a complaint with your local data protection authority.

International Transfers

Your information may be transferred and processed outside your country. Transfers from the EU/UK rely on recognized legal safeguards such as Standard Contractual Clauses.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this website with an updated “Last updated” date.

Contact Us

For questions or to exercise your rights, email joel@karstennursery.com or mail 1313 Willow Circle, Roseville, MN, 55113, US.